Global MuOnline won't load(2019 WORK AROUND)

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Jon GB Staff *****

Post by Jon on May 17, 2019 7:44:13 GMT -7

I'm having trouble running the Global MuOnline client, once I run the Mu.exe or Main.exe files, I'm prompted with this error. I have heard that it's a problem with NVIDIA G-Sync, resolution, or refresh rate, however, I have run Mu perfectly fine on this same laptop in the past. This error seems to be related to Intel-powered machines.

Error Below

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Notes:

I have played MuOnline on this laptop in the past, it's an Asus ROG 752VL laptop running Windows 10, 1920x1080 res(native) with 75Hz refresh rate.
I have tried disabling my AV, and Firewall(s).
My graphics driver is up to date.
I have run my computer with all other services disabled, still no luck.
I have uninstalled the game, downloaded a fresh copy, and reinstalled, no luck. (even without AV/protection software)
I have tried compatibility settings.
I have tried administrator privileges.
I have tried disabling G-Sync.
I have tried lowering my resolution.
I tried using a custom resolution profile (1366x768 and 1280x1024 @ 60Hz refresh), with g-sync disabled.
I've tried deleting the WebZen registry key and reinstalling.
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Any suggestions or solutions would be greatly appreciated. It's an absolute shame that WebZen cares so little for its community that they won't even offer decent support or patch the bugs destroying their game.

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**VIRTUAL MACHINE WORK-AROUND**

If you've encountered the above error while loading MuOnline, unfortunately, WebZen has done nothing to fix it. There is only one workaround that I currently know of, and that's using VM workstation @ www.vmware.com/products/workstation-player/workstation-player-evaluation.html with a free virtual machine from developer.microsoft.com/en-us/microsoft-edge/tools/vms/

** PS: YOU MUST ENABLE GRAPHIC(2D/3D) ACCELERATION IN THE VM HOST SETTINGS OR MuOnline WILL NOT LOAD AFTER GAMEGUARD. **
** PSS: BE SURE TO ADD SUFFICE VIDEO MEMORY/RAM AS WELL - IF LAG PERSISTS YOU MAY TRY BRIDGING YOUR NETWORK CARD **
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**EXTERNAL MONITOR WORK-AROUND**

After changing my power settings to 'do nothing' once I close my laptop lid (Control Panel\Hardware and Sound\Power Options\System Settings) - I was able to pull the MuOnline launcher over to my external monitor, close my laptop lid, then load the game using this method. (REQUIRES EXTERNAL MONITOR CONNECTED TO YOUR LAPTOP) Once the game is loaded, you can then open your laptop lid and continue to play as normal.
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GamingBoards gaming community is trying to provide support to the MuOnline community on our Forum @ gamingboards.net/ and Discord @ discord.gg/rPZtsBD
Last edited May 24, 2020 5:10:06 GMT -7 by Jon
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Last edited Jun 29, 2019 12:16:48 GMT -7 by Jon
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